IBS Client Compass - June 2005 Henk Schaap, Senior Training Manager Many of you know Henk Schaap, either from IBS training classes or other IBS-related interactions. But how many of you know that Henk is a certified public accountant? Or that he loves badminton? Or lives in a 400-year-old warehouse once occupied by the world’s first multinational corporation? Henk got his start with Entriq in 2000 as a business engineer, traveling to client sites in such exotic locales as Panama, Dubai, Shanghai, and Kazakhstan. The complexity of these on-site IBS implementations required him to perform informal training on the IBS system with increasing frequency. Last year, he finally formalized this training role, teaming up with Mike Verner as Senior Training Manager. One of Henk’s first achievements with Mike after joining the training department was to launch Entriq University. Through this online “e-learning” platform, Henk has virtually instructed many IBS users on topics ranging from Arrears and Invoice Runs to Stock Takes and Campaigns. “It’s a whole new way of learning,” he commented. “There’s a lot of potential.” Henk also conducts regular in-person IBS training for Entriq clients and employees, and recently began a Requirements Training course series. Such courses continually renew his own interest in IBS. “New questions always come up in training; you never get bored with the product.” In the near future, Henk plans to debut Best Practices training, which will focus on financial best practices related to revenue, payment collection, logistics, and more. For this training, Henk will draw from many years of experience in the financial sector. Prior to joining Entriq, he developed and implemented financial business applications for IBM for 15 years, and studied finance at the University of Amsterdam. At home in Amsterdam, Henk spends Sundays exploring the historic city, taking photos and researching architectural styles. To do so, however, he doesn’t even need to leave home. His flat occupies the top floor of a warehouse built in 1672, which was formerly used by the Dutch East India Company in the seventeenth century.